Testimonials
"Everyone was kind, compassionate, and helpful to our family. Just as the Norris family was. Thank you." ~ Janice, Geneva, IL
"Our family has used Norris Funeral Home for over 40 years as well as many of our neighbors have. Now as Moss-Norris, this was my first experience under new management. I was very very pleased with the entire experience. I would highly recommend Moss-Norris to anyone." ~ Larry, St. Charles, IL
"There was a calm attentive atmosphere that prevailed throughout the entire period of time. " ~ Gilbert Johnson, Elburn, IL
"The Moss Family Funeral Home staff and facility made saying good bye to my mother much easier. They were accommodating to all. Thank you." ~ Jan Menola, Batavia, IL
"Amazing staff, beautiful facilities and we were treated like family by the staff. They were very accommodating and kind. One staff member actually found my dad's baseball records from the 1940's that we could never find! Priceless! We cannot thank you enough!" ~ Frank Marino, Batavia, IL
"Troy was so kind and helpful. We felt like family. He helped us with every detail without being pushy. He talked with the pastor of the church and somehow was able to get the service when we needed it. Thank you Troy, from the bottom of my heart. I would highly recommend this place!" ~ Linda Hoving, Hampshire, IL
"Bryan had to come out early on Christmas Eve and showed no sign of being concerned that it was a holiday, cold and early." ~ Patty Curtiss, Elgin, IL
"This is our family's third funeral in the last two-plus years, and our whole family is exceptionally pleased with everything that Bryan Moss has done to help us through these difficult events." ~ Thomas Schroeder, Naperville, IL
"The funeral was prepaid 14 years ago so they did not make much money, but they did absolutely anything they could to help the family through this process." ~ Judith Carnegie, Downers Grove, IL
"You made a difficult time easier for us all and it is greatly appreciated. The casket company just sent a letter saying you folks had a tree planted in a national forest as a memorial for Rich. What a wonderful idea, and tribute. Thank you for this thoughtful gesture and kindnesses extended to my family." ~ Pat Nerad, St. Charles, IL
"Moss Family Funeral Home is absolutely the BEST! We can't say anymore! The way I was treated - like I was the most important person to them (as well as my father)." ~ Laurel Makula, Batavia, IL
"I want to take this space to commend Troy and the staff of Moss-Norris for all their assistance during our time of need. Troy went the "extra mile" to make it possible for our family to honor my mother's final wishes and consider our financial situation. Thank you!!!" ~ Anthony Centimano, Genoa, IL
"Our service was outstanding, comforting, and very personal. Attention to detail and cost sensitivity were also handled with the up most professionalism. Moss is truly the "Best of the Best"" ~ Peg Fink, Bloomington, IL
"The way my Mom looked was unbelievable." ~ Lynda Dennin, North Aurora, IL
"Troy was truly a Godsend in helping me with all the details and arrangements of my husband's viewing, cremation and memorial service. This is the first funeral I have needed to coordinate and Troy took care of all the little things I didn't even know to ask about. Truly a gift especially during the first week of a sudden loss. I am overwhelmed by kindness and professionalism. " ~ Susan McDonell, Geneva, IL
'I wanted to thank you so very much for the warm, caring and very professional manner in which you and your staff helped my family and I in making the final arrangements and carrying out a beautiful ceremony for both my Mom and Dad. Your calming way with people and your very professional and organized process for doing this made it easier for us, and despite the sadness we were feeling, we felt assured that we were always in good hands with you and your team as we made their final arrangements. Your funeral home amenities and facilities are first class, and the professionalism demonstrated by you and your staff, along with your sincere respect and sympathy for our family was greatly appreciated.' ~ Jeff Vekony, Geneva, IL
"Everything went perfectly and we could not have asked for a better experience under the circumstances. The entire staff at Moss was excellent. They made a difficult time easier to bear." ~ Ron Anderson
"Thank you for your kindness and patience! Troy was amazing to work with. Even in our roughest time we were always pleased to speak with your staff. We couldn't have asked for anything more, every need was met." ~ Annette Ferrell, St. Charles, IL
"Never been through this before. Troy made a difficult time not so difficult from picking the casket and vault to discussing finances - went very smooth. Also my father looked very much himself and had numerous comments as to how good he looked. I would use this home again." ~ Charles Ludke, St. Charles, IL
"Moss Family Funeral Home and staff were excellent. Staff was extremely helpful and understanding upfront with all costs - no surprises at the end. I would definitely recommend them and use them again." ~ Ethel Manktelow, Geneva, IL
